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Slay Lab UK
Slay Lab UK

TERMS & CONDITIONS

By proceeding with my booking I confirm that I understand and agree to the following terms and conditions:
All clients must be 18 years old at the time of booking
Booking fees are non-refundable in any circumstance.
In the event an appointment is re-arranged or cancelled by Slay Lab UK London you will not be reimbursed for travel or further expenses that may have been incurred as a result.
Please arrive 15 minutes prior to your scheduled appointment. If a client is over 15 minutes late their appointment will be cancelled. You will need to pay a new booking fee for any future booking.
If you are not able to provide ID when asked we will not proceed with treatment and your appointment will be cancelled
We do not allow children on the premises. If you arrive with anyone under the age of 18 we will not proceed with treatment and your appointment will be cancelled
We are not able to treat those who are medically unfit for treatment or are subject to/receiving treatment for any of the following conditions:
Pregnant
Breastfeeding
Major heart surgery
Blood clotting
Haemophilia
Epilepsy
Organ transplant
Diabetes (Type 1)
Hepatitis
Lung disease
Ashma
Cancer
Undergoing radiotherapy or chemotherapy
Infectious disease
Lupus
Shingles
HIV positive/AIDs
Fever
Iron deficiency
Anaemia
Respiratory problems
Skin disease
Hyperpigmentation
Keloid scarring
Alopecia
Vitiligo
Scars
Herpes simplex
Eczema
Psoriasis
Auto-immune conditions (these require doctors consent prior to treatment)
Roaccutane – Must allow 6 months after completing the course before having treatment
Antabuse (must be finished course of medication)
We cannot accept bookings made on behalf of someone else. We are not able to transfer
bookings or booking fees to another individual.
You can view our cancellation policy here
By completing a booking for an appointment, I acknowledge that my booking fee payment is
in exchange for an allocated and reserved time slot of my choice, otherwise known as 'a
service'. I confirm that I have personally registered my details and reserved a time allocation
that I am committed to. Should my circumstances change and I am no longer able to attend
my booking I accept full liability and thus forfeit my booking fee payment to the company
Charmelle London. I understand that any attempts to withdraw this payment will result in
legal action being taken against me. I understand that the evidence of my acknowledgement
will be provided to my bank institution.
All personal data will be stored safely and strictly in accordance with the Data Protection Act
2018.
Treatment Courses Terms and Conditions
SLU. provides services to clients over a predetermined duration of time in a predetermined
number and combination of treatment sessions that are combined to form a pre-paid
course of treatment service.
Courses attract a discounted rate per treatment session due to the upfront commitment of
the client to complete the course of treatment in the agreed number of sessions over the
agreed duration of time.
We would recommend when booking or rescheduling your course sessions to do so as far in
advance as you can, so we can facilitate your every need.
Courses of treatment supplied by SLU have the following terms and conditions:
SLU is committed to exceeding your expectations with exceptional service throughout the
course of your treatments.
SLU London endeavours to, on a best effort basis, hold each course session with the same
aesthetic specialist. This is not a guarantee that the same aesthetic specialist will be
available for every session. Wherever possible, attempts to rearrange the course session will
be made to make available the original aesthetic specialist.
Unfortunately, when booking or rescheduling course sessions within a shorter timeframe
we cannot always guarantee that you’ll be treated by the same aesthetic specialist or the
exact time you desire for that individual appointment.
When purchasing a course of treatments, you will avail of a special discounted rate.
No reduction in price or alteration of a course of treatment is permitted once a course has
been committed to and the first session has been held
Courses of treatment are non-transferable to other people
Course sessions follow the same terms and conditions as our Cancellation Policy
Missed course sessions will be forfeited and deducted from the course total of sessions with
no exemptions or allowances made.
Late attendance to course sessions will result in the session being cancelled, forfeited and
deducted from the course total with no exemptions or allowances made.
Late attendance is deemed as lateness in excess of 15 minutes from the scheduled start of
the session.
Photo ID and proof of address may be required during the purchase of a course of treatments
Full payment or provision of a payment plan must be in place prior to any course of treatments beginning
Treatments included within a course of treatment can not be amended or altered once the course has begun from the completion of the first session of the course.
Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you. In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments.
You also need to have realistic expectations of the results of treatment.
We encourage you to work with your aesthetic specialist on what you can achieve with your treatment.
All purchases of a course of treatments have a 12 month expiry date
All clients must be at least 18 years of age to avail of any of SLU’s products and services.
SLU reserves the right to amend these terms and conditions at any given time.


Cancellation Of Treatment Courses
Courses of treatment supplied by SLU have the following terms and conditions with regards to cancellation:
You have the right to cancel your prepaid purchase of a course of treatment
Up until the first session has been held and completed
Within fourteen days of purchase as long as a session of the course has not been completed or in the event of a missed appointment/cancellation
Once a course of treatment has started and the first session has been held and completed the course of treatment is no longer refundable in any circumstance. No exemptions or allowances are available to this clause.
Once a course of treatment has started and the first session has been held and completed the course of treatment is no longer refundable in any circumstance. No exemptions or allowances are available to this clause.


Attendance Policy
All appointments follow the same rules with no exceptions or amendments. It is imperative that you adhere to these conditions regarding attendance at your scheduled appointment
• Attendance is for yourself and yourself only. No guests or children will be permitted to attend with you at your appointment. Children or guests will not be admitted to the clinic
• If you are more than 15 minutes late your appointment will be cancelled. If this is the first time you have been late your appointment may be rescheduled. If this is repeated late attendance your appointment will be cancelled and booking fee retained.

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